Terms of Service
1. Introduction
By using the website www.cellojoe.com ("Site"), owned and operated by Joseph Chang, you acknowledge and agree to comply with these Terms and Conditions.
2. Intellectual Property
All content published on our Site, including text, images, logos, documents, and downloadable files, is the property of Joseph Chang and the creators of the Site.
3. Acceptable Use
You agree to use the Site legally and not to:
- Harass or mistreat other users;
- Violate the rights of other users or the Site;
- Hack into the accounts of other users;
- Post any inappropriate or offensive material.
4. User Contributions
You may post photos and public comments on the Site. By doing so, you agree to comply with these Terms and Conditions.
5. Accounts
You are responsible for the security and privacy of your account and the accuracy of the information you provide.
6. Sale of Goods and Services
The Site offers various goods and services, including digital downloads, merchandise, lessons, and bookings for events and weddings. All services and products are paid for at the time they are ordered.
7. Payments and Subscriptions
We accept various payment methods, including Credit Card, PayPal, and others. Subscriptions renew automatically, and you can cancel them by following the steps provided for a 100% Money Back Guarantee.
8. Shipping and Delivery
Goods are shipped via standard delivery and may take 5-7 business days. Additional charges and international taxes may apply.
9. Refunds and Returns
Refunds for goods must be requested within 30 days of receipt. All services are non-refundable. Returns must be made by mail with the appropriate return label.
10. Consumer Protection Law
These Terms are subject to consumer protection laws in your jurisdiction.
11. Links to Other Websites
Our Site may contain links to third-party websites, for which we are not responsible.
12. Limitation of Liability and Indemnity
You agree to indemnify Joseph Chang against any claims arising from your use of the Site. Our liability is limited as per these Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of California. Disputes will be handled through mediation or arbitration when possible.
14. Changes and Contact Details
Terms may be amended over time. Contact us at (650) 208-7149 or CelloJoe@CelloJoe.com with any questions.
Privacy Policy for CelloJoe.com
Effective Date: May 5, 2026
At CelloJoe Productions, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we handle your data.
1. Information Collection
We collect information you provide directly to us, such as your name, email address, phone number, and event details when you book a service, request a quote, or sign up for our newsletter.
2. Use of Information
We use your information to:
Provide, maintain, and improve our entertainment and production services.
Send booking confirmations, technical updates, and meeting reminders.
Communicate with you about your specific event needs.
3. SMS Messaging & Consent
If you opt-in to receive text messages from CelloJoe Productions, we will use your mobile number to send automated meeting reminders and event-related updates.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number.
Help: For assistance, text "HELP".
Rates: Message and data rates may apply. Message frequency varies based on your booking status.
4. Third-Party Sharing & Privacy
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Your mobile information and SMS opt-in consent will not be shared with any third-party affiliates or partners.
5. Data Security
We implement industry-standard security measures, including secure CRM platforms and encrypted communication, to protect your data from unauthorized access.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at: cellojoe@cellojoe.com / 415-390-5592